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Portal User Guide

  • Logging in to the Support Portal

    Login To log in to the support portal, please follow the instructions below. Go to: https://support.im.se/ Click on “Sign in” on the top right corner From the Sign in page, enter your email ID as your...

  • Submit a Ticket

    Please note that you will see the words “Ticket” and “Conversation” used interchangeably. They both have the same meaning. You may submit a ticket by clicking on the Submit a Ticket button. Steps to s...

  • Updating a ticket

    When your ticket has been created you will receive a notification email. The IMI Support Portal link in the email will bring you directly to your ticket in the portal. In order to update the ticket wi...

  • Email Notifications

    The system will provide automated emails to the contact of the ticket based on specific events throughout the life of an incident. Events that generate notifications are: Confirmation of creation of a...

  • Closing a ticket

    If IMI Support wants to close a ticket we will put the ticket in status Request to Close and ask for your confirmation that the ticket can be closed. When you reply with your confirmation, the ticket ...